Network technicians spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve and 40% requiring escalation, end-user productivity also suffers. Based on a recent NETSCOUT’ study, 72% of IT organizations operate without a standardized troubleshooting process. Making the situation worse is the fact that intermittent problems take more than twice as long to solve, and that staff spends on average five hours a week traveling to and from problem sites.

When IT organizations standardize the network troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.

The Netscout 1T10G-1000-2PAK OneTouch AT Network Assistant 2-Pack

Reduces network troubleshooting time by standardizing network troubleshooting:

An All-in-one network tester for wired network analysis and discovery

Unique AutoTest profiles that provide "best practice" network troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute

Automated test trending and a cloud-based service that deliver long term results, analytics and charting for faster identification of intermittent issues - even when technician is away

Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability

By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.

Versatile copper, fiber troubleshooting

Be ready for a broad range of troubleshooting scenarios with the handheld 1T10G10002PAK OneTouch AT G2 Network Assistant 2-Pack. The tester incorporates dual copper and fiber optic test ports to facilitate troubleshooting of 10/100/1000 Mbps twisted pair and 100/1000 Mbps fiber Ethernet networks. The dual ports simplify inline packet capture and VoIP monitoring by eliminating the need for mirror ports or taps.

The 1T10G-1000-2PAK OneTouch AT Network Assistants have a modular design. Two 10G modules are available for testing wired 100 Mbps to 10 Gbps Ethernet switch port and link performance at up to 10 Gbps rate.

Configurable profiles for standardized testing

Use the intuitive touch interface and the Setup Wizard to create test profiles, where a profile is a set of tests tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff. Share profiles with other 1GT10G-1000 OneTouch AT users. Use profiles to establish best practices for consistent, faster, more productive troubleshooting and network acceptance testing.

Simplify profile creation while learning about the tester’s capabilities by running the Setup Wizard. The wizard simplifies profile creation with step-by-step guided instructions, yes/no prompts, on-screen help and graphical progress indicators. Experienced users can bypass the wizard if desired.

Automated one-touch troubleshooting

Test everything defined in a profile automatically with the one-touch AutoTest. The AutoTest progresses from the physical layer of the network, through the wired and wireless infrastructure, to network services and user-defined applications tests. Clear pass/fail and warning indicators highlight potential problems. A top-level pass/fail indicator provides the overall AutoTest status at a glance.

Wired client devices connectivity testing

Understand how a client device connects to the wired infrastructure by testing link negotiation, identifying the nearest switch, and monitoring key switch port statistics. For Wired clients, the 1T10G-1000-2PAK OneTouch AT with 10G Modules tests RJ-45 test ports for 100/1000/10GBASE-T and 1000 BASE-X SFP/10 G BASE-SR/LR SFP+ Ethernet over optical fiber Network.

Network services testing

Test DHCP server responsiveness. Identify the wired DHCP servers and view the offer and acceptance timing and lease information. Test DNS server responsiveness. Identify the wired DNS servers and view the DNS lookup time. Also, determine if a second DHCP address is being offered. If unexpected or is a potential rogue server, use the path analysis tool - a layer 2 and layer 3 path analysis - to track down the device to mitigate a problem situation.

Network application testing

Determine if a server-based application is the root cause of a reported problem by measuring availability and responsiveness metrics. Add to the AutoTest profile the performance test appropriate for the application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Each test is graphically represented on the OneTouch AT home page as an icon. After running the AutoTest, touch a test icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate.

The test results are presented side-by-side for easy wired and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.

Local, intranet and internet performance

Understand the performance of network services and server-based applications wherever they are hosted: locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Create location centric AutoTest profiles by grouping together co-located services and applications. Measure service levels to the different groups to quickly spot problems.

Periodic AutoTest

The 1T10G-1000-2PAK OneTouch AT offers periodic autotest capabilities via the Link-Live cloud service. These snapshots in time will help you troubleshoot sporadic network issues.

Cloud Based Results Management

Once the OneTouch AT is connected to the Link-Live Cloud service, both wired and wireless network connectivity test results and report from the Autotest can be automatically uploaded to the dashboard for project management and reporting. This cloud-hosted service is available from anywhere at any time using any device with a browser and an internet connection. It is especially useful for managers of remote teams that need visibility to test results instantly. In addition, teams that utilize the AirCheck G2, the LinkSprinter or LinkRunner have a single dashboard system to manage results from network connectivity tests as all these Handheld Network Tools connect to the Link-Live cloud service.

Remote visibility, control and file access

Use the built-in RJ-45 management port or optional USB Wi-Fi adapter to remotely control the 1T10G-1000-2PAK OneTouch AT and access saved files. Any action that can be performed directly on the OneTouch AT using the touch screen can be performed remotely using a PC, laptop, tablet or smart phone. Minimize the time, expense and inconvenience of traveling to the client location where the problem was reported. Webcam support enables live, remote viewing of the physical environment near the tester. Remote control of units via the Cloud Service also allows traversal of NAT devices, which is very advantageous when troubleshooting from outside the office.

Wired network discovery and analysis

Automatically discover copper and fiber-connected devices and key device properties. Select from among fourteen different sorts to obtain different views into the wired network. For example, sort by IPv4 or IPv6 address to identify used and available addresses. Or sort by switch name/slot/port to understand where on the network devices are connected. Sort by discovered problems to quickly identify potential issues. Additional discovery-assisted analysis tools aid with troubleshooting and profile creation. For example, the Multiport Statistics tool provides visibility into switch, router and AP port statistics including speed, duplex, slot, port, VLANs, host count, utilization, discards and errors. The Devices on Port tool provides visibility into the devices connected to an individual switch port. The Path Analysis tool provides a layer 2 and 3 trace route from the OneTouch AT to a target device including time to each hop and SNMP switch and router port statistics.

End-to-end path performance measurement

Ensure that newly installed or upgraded wired and Wi-Fi networks meet SLA objectives and are ready for new high-bandwidth applications by measuring end-to-end path performance. Measure throughput, frame loss, latency and jitter between a local OneTouch AT and a remote OneTouch AT peer or a remote LinkRunner reflector. A remote peer provides upstream and downstream results while a remote reflector yields round trip results. Measure performance at rates up to 1 Gbps on copper and fiber networks and 600 Mbps on Wi-Fi networks. A special use model exists that enables testing from the OneTouch AT wired interface to the Wi-Fi interface on the same instrument for testing without a remote.

Packet capture

Capture wired traffic on a single port, on two ports aggregated, or inline between a client device and the network. Inline capture avoids the complexity, time and cost associated with standalone taps or configuring switch mirror ports.