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Basics of RIDGID's Warranty |
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Question |
Answer |
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What is Covered? |
RIDGID tools are warranted to
be free of material and workmanship defects. |
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How long does the coverage last? |
This warranty lasts for the
lifetime of the RIDGID tool. Warranty coverage ends when the product becomes
unusable for reasons other than defects in workmanship or material. |
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What will RIDGID do to correct problems with
the products? |
Warranted products will be repaired or replaced, at Ridge Tool’s option, and
returned at no charge; or, if after three attempts to repair or replace
during the warranty period the product is still defective, you can elect to
receive a full refund of your purchase price. |
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What is Not Covered under the Warranty? |
Failures due to misuse, abuse or normal wear and tear are not covered by
this warranty. Ridge Tool shall not be responsible for any incidental or
consequential damages. |
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How do Local Laws relate to RIDGID's warranty? |
Some areas do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to
you. This warranty gives you specific rights, and you may also have other
rights, which vary, from state to state, province to province, or country to
country. |
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Are there no
other express warranty applies? |
This Full Lifetime Warranty is the sole and exclusive warranty for RIDGID
products. No employee, agent, dealer, or other person is authorized to alter
this warranty or make any other warranty on behalf of the Ridge Tool
Company. |
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Executing the
RIDGID Lifetime Warranty |
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Basics |
Ridge Tool Company offers a comprehensive
lifetime warranty to support products purchased under the RIDGID Brand,
excluding licensed goods. RIDGID branded products are built with
reliability, dependability and durability and are covered by a Full Lifetime
Warranty against defects in materials or workmanship.
In the event that you have a problem with your RIDGID product due to a
defect in materials or poor workmanship, we will attempt to remedy the
problem in accordance with our printed warranty policy in a timely manner. |
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What causes and is considered
normal wear and tear
under the warranty? |
Commonly, RIDGID tools are used on job sites in
the most demanding applications and environments. Under these conditions and
over time, the RIDGID product may experience normal wear and tear and
require service. While normal wear & tear is not considered a
"defect" and is not covered by the RIDGID Lifetime Warranty, it is RIDGID
goal to get your tool back in service a soon as possible.
To help expedite this service, Ridge Tool offers a complete assortment of
service parts and a network of RIDGID Independent Service Centers to meet
your service needs. RIDGID's Service Center Network has been Factory Trained
to provide quality repair service as well as accurate determination &
execution of RIDGID warranty if required. |
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What happens if there is a
defect in the materials or workmanship? |
RIDGID's experience that a product that fails
prematurely due to a manufacturing defect in materials or workmanship, will
generally do so very early in the products life cycle, often the first or
second time the product is used. When returned for inspection, these
products are generally found to still be in like new condition and show very
little signs of use. It is uncommon for a product that was manufactured with
a defect, to survive under normal use for any extended period of time.
Products that are returned for warranty inspection after months or years of
continuous reliable service are rarely found to be defective. The most
common demand for service is the result of normal wear and tear issues,
which are not considered to be a defect in materials or workmanship. |
