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Description
As more customers turn to Ethernet, service
providers are faced with new opportunities and
threats. Ethernet service is becoming a
commodity. As more services providers offer the
same service, prices continue to decline. But,
there are opportunities, as well. By offering
differentiated services, providers can extract
additional revenues. And, keeping customers is
much easier if you provide excellent service
when things go wrong.
The new MetroScope Service Provider Assistant
test set from Fluke Networks can help you in
this evolving landscape, with advanced features
to help you offer differentiated services and
increase customer satisfaction, all while
reducing both Capex and Opex costs.
Offer differentiated services
Ethernet provides the flexibility to offer
package services and maximize revenues. With the
MetroScope test set, you can define custom tests
to match your service offerings. High-accuracy
jitter measurements let you offer SLAs for VoIP
and IPTV. If you are moving into advanced
services such as DNS or email, the MetroScope
test set can provide tests to demonstrate SLA
compliance for response time for these
applications and many more. It can even generate
custom reports with your logo as proof of your
services to your customer.
Increase customer satisfaction
Taking too long to resolve customer issues not
only wastes time and money, it can result in the
loss of clients and future revenues. The new
MetroScope test set takes advantage of more than
a decade of Fluke Networks IP expertise to put
unmatched troubleshooting power behind a
deceptively simple user interface. Advanced
capabilities such as VLAN discovery and
monitoring can be accessed with just a screen
touch. Use SNMP to query switches and routers,
find overloaded ports and pinpoint offending
devices. The full video graphics array (VGA)
display shows you details which most handheld
test sets cannot.
Keep costs down
Fluke Networks MetroScope test set's advanced
design helps you save money when you buy it and
when you use it. A unique, low cost, gigabit
LinkReflector remote tester included with the
MetroScope Service Provider Assistant kit lets
you perform complete SLA testing without
purchasing a second unit. Test as many as seven
links for the cost of testing one using
alternative solutions. The MetroScope test set
is designed with web-based remote control. A
technician at the customer site can consult with
remote experts within your organization to
resolve complex problems. Not only does that
save time and money, it means the technician
learns more, and, most importantly, the
customer's problem is solved that much faster. |
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