Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources. This GLD3-1T10G1000 Gold package is a 3-year Fluke Network product support option for your OneTouch AT 10G Network Assistant.
Gold Cloud Service:
Save multiple OneTouch AT trending sessions on the OneTouch AT Cloud Service server. Use the OneTouch AT Cloud Service to view and analyze AutoTest results uploaded to the cloud via the OneTouch AT Trending feature. The analytics are useful for troubleshooting intermittent problems, identifying potential network, service or application vulnerabilities, and identifying performance bottlenecks. Solve more problems faster, proactively avoid problems and optimize network performance.
Repairs and loaner equipment:
If your OneTouch should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.
Access to live 24 x 7 technical support:
Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your OneTouch and understand the results you are seeing.
Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
OneTouch Gold Support Members Online Training:
Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.
Unlimited access to our Knowledge Base:
You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions:
Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.