Fluke Handheld Careplans:
Qualifying for your Gold & Silver Handheld CarePlan purchase

Fluke Gold, Silver, and Bronze Instrument CarePlan For Thermal Imagers

Qualifying for the Fluke Instrument CarePlans

Qualification for Fluke's Instrument Careplans is simple; Either purchase your Fluke CarePlan at the time you order your new Fluke instrument or anytime within the first four months of original purchase date with proof of purchase from an authorized dealer (or from date of manufacture without proof of purchase).

How to purchase a Fluke Instrument CarePlans

When does my Fluke CarePlans coverage start?

As soon as you receive your Fluke CarePlan package and complete your on-line registration you begin enjoying your Fluke CarePlan benefits of First-on-bench priority handling, discounts on annual performance checks or calibrations. The extended warranty portion of your plan goes into effect at the end of your new factory warranty period. During this extended warranty period you can exercise your calibration or performance check supplied under your Fluke CarePlan.


Terms And Conditions

  • CarePlan service, repair and calibration are not available in all countries. Confirm availability with your local authorized Fluke representative.
  • You must complete your CarePlan product registration within 30 days of receiving your CarePlan package.
  • Failure to complete your plan registration may significantly delay our ability to service your request. Delays of this nature are not considered in calculating our turn around time promise date originally quoted prior to receipt of your order.
  • A Return Material Authorization (RMA) number is required for any service return under these plans. Go to Fluke's Webpage to obtain an RMA for your service order or contact your local Fluke service center.
  • First-on-Bench priority handling covered under these CarePlans represents our best efforts ensure your order receives the next available service resource. Your order is moved ahead of non-CarePlan orders upon arrival and throughout the service process. This service is applied to your instrument from the time you register your CarePlan on our website throughout your factory warranty period and CarePlan term.
  • Extended warranty covers normal instrument repair issues. Instruments showing signs of failure due to physical abuse, improper operation or application as determined by our labs are not covered under these CarePlans and standard repair and calibration charges will apply. Gold CarePlan holders receive a 15% discount from these out-of-plan service charges.
  • PCN (product change notice) updates concern operations and specifications important to maintaining proper product operation. Only significant (level 1 and level 2) updates are installed under these plans.
  • Discounted calibrations and performance checks are available to plan holders during the factory warranty period.
  • Calibration certificates supplied under the Gold CarePlan are NIST traceable with data.
  • Notifications of pending calibration, plan expiration and PCN updates are dependent on the information you list when registering on our website.
  • Test tool serial numbers not registered in the CarePlan data base will not be serviced until eligibility is determined by our labs. Related delays are not considered part of promised turn around time.
  • Turnaround time (TAT) is considered to be from date of receipt at the servicing Fluke lab until the date of return shipment. Freight carrier transit time is not counted as an element of TAT.
  • Fluke will return your instrument to you freight pre-paid using standard ground carriers. Special carriers, or other non-standard and priority transport are not covered under these plans. Requests for return priority shipping or other transport arrangements may be specified at the time you place your service order and obtain your RMA number. Additional billing authorization or purchase order for these arrangements may be required. Freight costs for inbound shipment to Fluke for service is the responsibly of the CarePlan holder.