- 1 year gold support for CFP-100-MI or CFP-100-SI
- Calibration and Factory Refresh
- Repairs and loaner equipment
- Accessory Replacement
- Access to live 24/7 tech support
Fluke Networks GLD-CFP-100-M/SI 1 year Gold Support for your CertiFiber® Pro Optical Loss Test Set allows you to make the most of your CertiFiber® Pro purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your CertiFiber® Pro Optical Loss Test Set ?
Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturers recommendations, which is annually for the CertiFiber Pro. You can keep your CertiFiber Pro calibrated annually to ensure accuracy when testing fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your CertiFiber Pro meet all published specifications. Typical turnaround time for a calibration is 5 working days. Your CertiFiber Pro OLTS will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your CertiFiber Pro will be tested and replaced if faulty or defective.
Repairs and loaner equipment - If your CertiFiber Pro OLTS should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your CertiFiber Pro and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your CertiFiber Pro OLTS are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Test Reference Cords and One Click Cleaner and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your CertiFiber Pro OLTS and understand the results you are seeing.
Unlimited access to our Knowledge Base - Youll have an open door to valuable proprietary information weve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your CertiFiber Pro OLTS with Gold Support Services.