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Ordering
Information |
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Pricing
Product Information Disclaimer |
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Test Equipment Depot strives to give you
accurate content, product information,
policies, pricing, warranties and visual
displays. Policies, pricing, and item
availability are subject to change without
notice. Any typographical, photographic, or
specification errors in product information,
pricing or offers is subject to correction.
Test Equipment Depot reserves the right to
limit quantities and/or cancel an order. |
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Payment Methods |
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- We accept American Express, MasterCard and Visa
credit cards. This includes Government IMPAC cards.
- Purchase order terms for Corporate and Educational Institution and Government
orders are net 30 days pending credit approval.
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Minimum
Order |
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There is a $25.00 minimum order total, not
including shipping costs. |
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Order Cancellation |
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To cancel an order, contact us as soon
as possible at 800.517.8431 or email .
Please be sure to include your order number and
reason for cancellation and we will assist
you. |
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Check Order Status |
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To check the status of an online order, email . Please be sure to include your order
number. |
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International Orders |
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In order to process your non-USA/non-Canadian order,
we will need both of the following documents faxed to us at +1 781.665.0780
- Your most current credit card
statement
- And a copy of the front and back of
your credit card
Your order will NOT
be processed until this information is received.
We will only ship to the address shown on
your credit card statement, which will be verified by the card-issuing bank.
** Please
reference your order number on your fax. |
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Leasing |
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Leasing is available for purchases through
a recognized third party leasing company for those customers who prefer to preserve
working capital or who want the flexibility offered by lease financing. The
minimum lease amount is $2,000 and a variety of terms are available. All
leases are subject to credit approval by lessor and all terms and conditions of the lease
are between the lessor and lessee. For more information, please contact us. |
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Shipping
Information |
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Shipping
Methods/Timeframes |
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We carry a
large inventory of products which enables us
to ship most orders within 24 hours. If your
order contains products that are not in
stock, we will contact you with an estimated
shipping date. Feel free to contact us at
800.517.8431 or email for .
Online orders are shipped via United
Parcel Service (UPS).
C.O.D. shipments are available.
- UPS Ground: Delivered
anywhere in the Continental United
States* within 6 business days.
- UPS Next Day Air:
Delivered anywhere in the 50 United
States and Puerto Rico on the next
business day by 10:30 AM, Noon, or end
of day depending on destination (Noon or
1:30 OM on Saturdays).
- UPS Next Day Air Saver (PM
Delivery): Delivered anywhere in the
50 United States and Puerto Rico on the
next business day by 3:00 or 4:30 PM to
commercial destinations where UPS Next
Day Air delivery is committed by 10:30
a.m. or noon, respectively.
Residential deliveries to UPS Next Day
Air Saver destinations receive delivery
by end of day. This service is not
available to destinations where UPS Next
Day Air is committed for end of day.
- UPS 2nd Day Air: Delivered
anywhere in the Continental United
States* within 2 business days.
UPS 2nd Day Air service provides
substantial savings compared to the
rates for overnight air service.
- UPS 3rd Day Air: Delivered
anywhere in the Continental United
States* within 3 business days.
- UPS Canada Standard Service:
Delivered anywhere in all of Canada's
ten provinces.
- UPS Worldwide Express:
Delivered within 1 or 2 business days,
depending on the destination.
Guaranteed door-to-door, customs-cleared
delivery to more than 200 countries and
territories.
If you have any more questions about
shipping, please feel free to call us
toll-free at 800.517.8431.
*Continental
United States = 48 United States, excluding
Alaska and Hawaii. |
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Package
Tracking |
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Orders that have been shipped via UPS
can be tracked via UPS.com Package Tracking. You
will need a tracking number. You may also email for tracking information. |
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Return Policy |
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All returns must be authorized.
Items returned without prior authorization
will not be accepted. Call toll-free 800.517.8431 to
obtain a Return Material Authorization (RMA) Number.
Items returned to us must be sent freight pre-paid
and insured. |
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New Equipment
Returns |
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New equipment may be returned for
warranty repair/exchange to us within thirty
(30) days of the purchase date if proven to
be defective. After thirty (30) days,
returns will be handled directly by the
manufacturer. Items that have
malfunctioned due to mishandling, electrical
overload, etc., will be subject to a repair charge. Non-Defective new equipment will be
accepted only if the equipment is still in new,
re-sellable condition with the original manual(s),
accessories, packing material and carton. A restocking
fee of up to 20% of purchase price may apply.
Special orders are non-returnable. |
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Used
Equipment Returns |
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Upon receipt of used
equipment returns, units will be evaluated to
determine if repair or exchange is covered
under warranty. Warranty period is
stipulated in our written quotation and/or
your Purchase Order. At our discretion
we will repair, replace or credit the price
paid for the unit. Non-Defective used
equipment will typically not be accepted for
return unless a prior right-of-refusal
period has been agreed in writing with your
Account Manager. |
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Check return status |
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To check the status of a return, email . Please be sure to include your RMA number. |
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Purchases